Frequently Asked Questions

If we see that this section is useful for you and there is a need, we will add new questions here. Please, before contacting Customer Support read carefully this section.


General Questions

What is mybtcpay.com ?
mybtcpay.com is a young and legit bitcoin management company.
Where does mybtcpay.com invest?
Our company is engaged in the cryptocurrencies industry, especially in bitcoin trading and bitcoin mining.
Is mybtcpay.com a financial pyramid?
No, it isn't. mybtcpay.com investment project offers its clients investing into strategies that have been proven over many years of offline and online work.
Who can invest in your company?
Anyone who wishes to earn online can become investor of mybtcpay.com Any citizen of any country who has reached maturity can do this.

Account & Investment Questions

How can I create an account in mybtcpay.com investment project?
In order to create an account in mybtcpay.com investment project you have to go to registration page and fill in short form there.
How can I change password for my mybtcpay.com account?
In order to change password, go to your account settings and put in necessary data.
I forgot or lost my account password. How can I restore it?
Please to login page, and use the function of password reset.
Can I open several accounts on mybtcpay.com website?
No, you can only have one account.
What is your investment?
Please see plan page on menu.
What payment processor do you accept to invest?
We only accept Bitcoin.
What is minimum required amount to deposit?
You can start investing from 25$.
What is maximum deposit?
You can invest $9999 as maximum one time, and you can invest as many times as you wish.
How fast is my money credited when making deposit?
It takes 3 confirmation for your bitcoin deposit arrive at your account, and the system will auto set up your investment plan.
Can I deposit via balance?
Yes, you can.

Withdrawal Questions

How can I withdraw my profit?
You should fill your bitcoin address in your profile before make a withdrawal.
How fast my withdrawal request will be processed?
It may takes up to 48 business hours to process your withdrawal.

Affiliate program questions

What affiliate program does mybtcpay.com offer?
mybtcpay.com COMPANY offers a three-level partnership marketing program. You receive money for each deposit that has been made by your referral deep to 3 level.
What commission will I get if my referral makes a deposit with mybtcpay.com?
You will get 15% & 9% & 2% .
Can I promote mybtcpay.com without an active deposit?
Yes, you can do that.